Return and Refund Policy

Our greatest commitment is to your complete satisfaction. If you purchased your product from our online store, but upon receiving it, you find that there is a manufacturing defect, we guarantee your right to exchange or return according to the terms below:

  1. Dissatisfaction with the product: deadline of  7 (seven) days  days from the pickup. 
  2. Product has a defect: deadline of  30 (thirty)  days from the pickup. (For defects such as: product with damaged glass or visor, visible scratches, missing parts, the customer has the right to activate the warranty if they contact us within a maximum of 24 hours after pickup and always send images of the received package. If the customer contacts us after 24 hours, it will be considered that the problem was caused by misuse.)

Remember that the first step for exchange or return is to communicate with our Customer Service Center.

Our team will instruct the customer on how to proceed with the product return.

For product return due to dissatisfaction:

The product must not show signs of use; in the case of watches, the product must not have had "links" removed from the strap for adjustment, and the product must be sent in the condition it was received, with the original packaging (post office packaging, with label); otherwise, the refund or exchange will not be processed.

As soon as we receive the package, we will conduct an analysis to confirm that everything is in accordance with the item return conditions. After confirmation, our Customer Service Team will contact you, and in this case, you can choose between:

  1. Exchange for any other product that is available in our stock.
  2. Receive a refund of the amount spent on the products (we do not refund the shipping cost if the delivered product is the correct model and is in perfect condition).

Warranty:

All products in the store have a 30-day warranty, counted from the date of product pickup.

To activate the warranty, the customer must send us a video of up to 1 minute proving the problem; this video must also show the packaging of the received product (post office packaging, with label), and it is essential that the packaging is shown in the video.

The customer can also prove the defect by sending photos that clearly show the defect, and the product's packaging must be visible in the photo.

If the customer is unable to make a video or send a photo, it will be necessary to send the product to our address in Paraná for analysis; the cost of this shipment is the customer's responsibility, and the product must be sent in the original packaging from the post office, with the recipient's label undamaged.

NOTE:  Here at A Chegou, we do not provide any technical assistance, and we do not have an authorized assistant. For more questions, please contact our team, who will provide all the necessary support.

IMPORTANT:

Refund:

 Honman values transparency and commitment to the satisfaction of our consumers. Our refund policy aims to provide clarity and security to all our customers. Please read the conditions below carefully:

Conditions for Refund:

The product must be in its original packaging, without signs of use, with all accessories and manuals intact.

In the case of services, the request must be made before the total completion of the contracted service.

Request Process:

The customer must contact our customer service at [contact email] or by phone at [phone number] and provide the following information:

  • Full name
  • Order number
  • Reason for the refund request
  • Photos of the product (if applicable)

 

Request Analysis:

After receiving the request, our team will analyze the order and, if necessary, will request more information or additional documents.

Refund Deadline:

If the refund request is approved, the amount will be refunded within 60 calendar days from the date of approval.

The refund will be made in the same payment method used for the original purchase.

 Questions and Support:

  • For any questions or additional information about our refund policy, please contact our customer service at contato@honman.com.br.

Shipping deadline for reverse logistics:

After receiving the shipping code, you have 7 calendar days to post the item at the post office. This timeframe is essential to ensure that the return process is completed efficiently and without issues.  

If the 7-day period is exceeded, the shipping code will expire and delivery will be automatically suspended by the system. This means you will no longer be able to use the provided code, so to avoid setbacks and ensure your return is processed correctly, it is essential to post the item within the stipulated timeframe.

The warranty:

Our warranty does not cover aesthetic variations that occur after the purchase of the device from our company, such as broken, cracked screens, among other similar issues.

Damage from fluids, such as, for example, breaking the product in water or leaving it submerged; although some products are water-resistant, there are certain limits to be respected from product to product;

Damage caused by attempts to repair or modify the device by you or third parties;

Improper use of accessories;

Failures or damages that may arise due to normal wear and tear - for example, scratches on the screen from use, oxidation due to excess uric acid from the product user;

Acceptable reduction in battery life;

Tests to verify the product's resistance, such as tests to check the resistance of the watch glass or tests to check water resistance, among others.